Terms and Conditions
Welcome to Gemstro (“we,” “our,” or “us”). By using our website www.gemstro.com, purchasing our products, or engaging with our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or services.
1. General Information
Gemstro offers astrology-based gemstone jewelry and personalized gemstone recommendations rooted in traditional astrological principles. Our products are intended for personal, spiritual, and wellness use. They are not substitutes for professional medical, legal, or financial advice.
2. Eligibility
By using our website or purchasing from Gemstro, you confirm that you are at least 18 years of age or are using the services under the supervision of a parent or legal guardian.
3. Astrological Disclaimer
Gemstone recommendations and astrological insights provided by Gemstro are based on traditional astrology systems (Vedic and Western) and are not scientifically verified or guaranteed. Results may vary from person to person, and we do not claim or promise any specific outcome. Customers are encouraged to use their own discretion.
4. Product Information
All gemstones used in our jewelry are natural and unique. Variations in color, clarity, and size are natural and do not indicate defects.
Product images are for illustrative purposes only. Actual items may slightly vary due to lighting, natural differences, and craftsmanship.
Prices and descriptions are subject to change at any time without prior notice.
5. Personalized Orders
All custom and astrology-based orders are made based on the information you provide (name, birth date, time, location, etc.).
Please ensure that your details are accurate. Gemstro is not responsible for any inaccuracies in the final product due to incorrect information provided.
Personalized jewelry items are non-returnable and non-refundable unless received damaged.
6. Shipping & Delivery
Gemstro ships across India and internationally. Shipping timelines are approximate and may be affected by third-party delays (couriers, customs, etc.).
Any customs duties, taxes, or import charges on international shipments are the responsibility of the customer.
Orders are processed within [Insert processing time] business days.
7. Returns & Refund Policy
Due to the personal and spiritual nature of our products, returns are only accepted for items that arrive damaged or defective.
To request a return or exchange, please email info@gemstro.com within 3 days of delivery with your order number and clear photos of the product.
Approved returns must be unused and returned in original packaging.
Refunds will be processed to the original payment method after inspection.
8. Intellectual Property
All content on www.gemstro.com—including text, graphics, images, logos, product designs, and website layout—is the intellectual property of Gemstro. Unauthorized use, reproduction, or distribution is strictly prohibited.
9. Limitation of Liability
Gemstro shall not be liable for any:
Direct or indirect losses, damages, or personal outcomes from using our gemstone products or services.
Interruptions, delays, or inaccuracies on our website or services due to technical issues.
Decisions or actions taken by customers based on our astrological recommendations.
10. Privacy Policy
We respect your privacy. All personal data shared with us is handled according to our Privacy Policy, which outlines how your information is collected, stored, and used.
11. Governing Law
These Terms and Conditions shall be governed in accordance with the laws of India, without regard to its conflict of law provisions.
12. Changes to Terms
Gemstro reserves the right to update or modify these Terms and Conditions at any time. Continued use of our website and services after such changes constitutes your acceptance of the new terms.
13. Contact Us
For any questions or concerns regarding these Terms, feel free to contact us:
📧 Email: info@gemstro.com
📞 Phone: XXXX XXX XXX
🌐 Website: www.gemstro.com