Shipping & Delivery Policy

Thank you for shopping with Gemstro. We take pride in delivering your astrology-based gemstone jewelry safely and efficiently. Please read our shipping and delivery policy carefully to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 2–5 business days after payment confirmation.

  • Custom or astrology-based jewelry may require additional time for preparation or energization. This may extend processing by 3–7 business days.

  • Orders are not shipped on Sundays or public holidays.

2. Shipping Within India

  • We offer standard shipping across India.

  • Estimated delivery time: 4–8 business days (depending on your location).

  • You will receive a tracking number via email or SMS once your order is dispatched.

3. International Shipping

  • Gemstro ships internationally to select countries. Shipping fees and delivery time vary based on destination.

  • Estimated delivery time: 10–20 business days.

  • International orders may be subject to customs duties, taxes, or import charges imposed by your country. These are not included in the order total and must be paid by the customer.

  • Delivery delays may occur due to customs processing or international shipping logistics.

4. Shipping Charges

    • Shipping charges (if applicable) are displayed at checkout before you complete your order.

    • Free shipping may be offered on eligible orders as part of a promotional offer.

5. Order Tracking

    • Once your order has been shipped, a tracking ID and link will be sent to your registered email or mobile number.

    • You can track your shipment via the courier’s website or our Track Your Order page.

6. Delivery Issues

    • Please ensure the shipping address is accurate. Gemstro is not responsible for delays or lost shipments due to incorrect or incomplete addresses.

    • If your package is returned to us due to an incorrect address or delivery failure, we will contact you to arrange redelivery (additional charges may apply).

    • In case of lost or undelivered items, please contact our support team within 7 days of the expected delivery date.

7. Packaging

    • All gemstone jewelry is carefully packed with protective material and spiritual sanctity in mind.

    • Some orders may include a certificate of authenticity (if applicable), care instructions, or energizing procedure.

8. Contact Us

If you have questions or need assistance with your shipment, feel free to contact our customer care team:

📧 Email: info@gemstro.com
📞 Phone: XXXX XXX XXX
🌐 Website: www.gemstro.com